Help centre

Support

Answers to common questions, and a direct line to the people who make the games.

Contact us by email

The fastest way to reach us. Please mention which game you are writing about.

support@gamehubofficial.org

Frequently asked questions

Where is my progress saved?

Your progress, stars, streaks and settings are saved only on your device. There is no account, so nothing is stored on our servers.

Because of this, uninstalling the game or clearing its storage removes your progress, and it does not move to a new phone automatically.

How do I change my ad consent or ad privacy choices?

In the game, open Settings → Ad privacy settings to review or change your choices. This option is shown where required, for example in the European Economic Area, the United Kingdom and Switzerland.

On your Android device you can also reset or delete your advertising ID, or opt out of personalised ads, in Settings → Google → Ads (on some devices Settings → Privacy → Ads).

Can I play offline?

Yes. Our games are fully playable without Wi-Fi or mobile data. When you are offline, no ads are requested or shown.

How do I reset my progress?

In Petal Recall, use “Reset all progress” in Settings. It erases game progress, statistics, streaks and the current puzzle while keeping your preferences.

How do I report a bug?

Email support@gamehubofficial.org and include, if you can:

  • the game name and version (in Google Play, or Android Settings → Apps)
  • your phone model and Android version
  • what you did, what you expected, and what happened instead
  • a screenshot or screen recording, if possible
How do I get help with something else?

Write to support@gamehubofficial.org with the name of the game and a short description. We read every message and reply as soon as we can, usually within a few days.

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